Message Center (Chat Management)

{"mutations":[],"queries":[{"state":{"data":[{"id":1554,"date":"2023-11-13T08:40:26","date_gmt":"2023-11-13T08:40:26","guid":{"rendered":"https://wordpress.upmesh.io/?post_type=help_articles&p=1554"},"modified":"2023-11-13T08:40:26","modified_gmt":"2023-11-13T08:40:26","slug":"message-center-chat-management","status":"publish","type":"help_articles","link":"https://wordpress.upmesh.io/help_articles/message-center-chat-management/","title":{"rendered":"Message Center (Chat Management)"},"content":{"rendered":"

Upmesh Chat Management is a chat system that lets you communicate directly with your buyers through the Upmesh Dashboard.

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General rules for Chat Management

Click “Check This Out”: Activate the Checkout reminder feature to notify messages from buyers. They need to click “Check This Out” button first.
Initiate Interaction: Buyers must send you a message first to start receiving messages from you.
24-Hour Rule: You can’t send messages if buyers haven’t interacted within 24 hours. Check Facebook’s messaging policy for more details.
Sync Facebook Page: Ensure your Facebook page is synced with the Upmesh dashboard for the chat function to work.
Limited Availability: Chat Management is only available for orders generated from comments, not for manually created carts or orders from the catalog.
Message Limit: Store up to 1000 messages per merchant/buyer.
Text Messages Only: Currently, only text messages are supported; image sending is not available yet.

There are 3 ways to access Chat Management:

From Message Center
From Pending Orders
From Paid Orders\n
From Message Center
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\nStep 1. Go to the “Message Center” and select “Chat Management”.
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\nStep 2. Search the buyer’s Facebook name, select the buyer name to start the chat, and interact with the buyer.
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\nFrom Pending Orders on Buyer Name Column
\nStep 1. Go to Pending Orders and hover over the Buyer Name Column
\nStep 2. Click the “Blue Chat” icon to initiate a chat.
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\nFrom Paid Orders on Buyer Name Column
\nStep 1. Go to Paid Orders and hover over the Buyer Name Column
\nStep 2. Click the “Blue Chat” icon to initiate a chat. $\"\"$
\nAfter you click the blue chat icon the chat box will pop up and you can message your buyer after they have initiated the first interaction with you (by clicking the “Check This Out” button or sending a message to you). $\"\"$

If you expand the chat box, you will be directed to the “Chat Management” page. $\"\"$

\nSwitch between Facebook Page and Instagram Account
\nIf you are connected to Facebook and Instagram on Upmesh dashboard, you can switch between Facebook and Instagram messenger by clicking the dropdown at the “Account Box” and selecting the account to interact with buyers.

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\n","protected":false},"excerpt":{"rendered":"

Upmesh Chat Management is a chat system that lets you communicate directly with your buyers through the Upmesh Dashboard. General rules for Chat Management Click “Check This Out”: Activate the Checkout reminder feature to notify messages from buyers. They need to click “Check This Out” button first. Initiate Interaction: Buyers must send you a message… Continue reading Message Center (Chat Management)

This feature enables you to send customizable notifications via Facebook Messenger to buyers, including:

Welcome Messages
Add Product to Cart
Checkout Reminders
Order Status Updates

To get started, navigate to “Advanced” and go to “Messages Management”. $\"\"$
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Welcome Message
\nWhen a new buyer comments on your post, they will automatically receive a welcome message. You have the flexibility to enable or disable this feature by toggling it on/off. Moreover, you can customise both the welcome message and the button for the buyer to click.
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Add Product to Cart
\nCustomize the following messages to enhance the shopping experience for your buyer. Remember that each message must include specific parameters (please note that necessary parameters cannot be omitted; otherwise, you won’t be able to save your changes). It’s essential to make each message unique to avoid triggering spam filters on Facebook (Message #1, #2, #3 ). Additionally, don’t forget to save your changes every time you make an adjustment.

\nWhen you expand Add Product to Cart there will be 3 selections available;

2a. Product Added
\n2b. Product Deactivated
\n2c. Out of Stock
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\n2a. Product Added

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\nWhen a customer enters a valid selling code, this message will automatically notify them that the product has been successfully added to their shopping cart, and they can now proceed with the checkout process.

Required parameters; [SELLING_CODE], [PRODUCT_QUANTITY], [SELLING_PRICE], [PRODUCT_NAME], [VARIATION], [CHECKOUT_LINK])

2b. Product Deactivated

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\nBuyer will receive notification when they comment the deactivated item.
\nRequired parameters; [SELLING_CODE], [PRODUCT_NAME], [VARIATION])

2c. Out of Stock

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Buyer will receive notification when they comment the out of stock item.

You have the flexibility to enable or disable this feature by toggling it on/off.
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Required parameters; [SELLING_CODE], [PRODUCT_NAME], [VARIATION])

Checkout Reminder

\nThe checkout reminder message serves as an automatic nudge to buyers who have received a checkout link but have not completed their payment. You have the flexibility to enable or disable this feature by toggling it on/off. Additionally, you can customize these reminder messages to create a more personalized shopping experience for your buyer.
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\nPlease ensure that every message includes the required parameters, and remember to save your changes each time you make an adjustment.

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Important Notes:
\nYou can send a single reminder to the buyer within a 24-hour window after the buyer’s cart was created and the buyer clicked “notify me” within the same 24-hour window.
\nIt’s crucial to make the message content distinct among message variants to avoid being flagged as spam by Facebook (Message #1, #2, #3).

Order Status Update

You have the flexibility to enable or disable this feature by toggling it on/off. Moreover, you can customize the following order status update messages. It’s essential to include the [CHECKOUT_LINK] parameter in each message, and make sure the content differs among message variants to prevent being flagged as spam by Facebook (Message #1, #2, #3). Remember to save your changes after making any adjustments.

When you expand Order Status Update, there will be 6 selections available;

4a. Pending Verification

4b. Payment successful

4c. Payment failed

4d. Shipping

4e. Delivered

4f. Delivery failed

4a. Pending Verification
\nBuyer will receive notification when they pay through offline payment and pending your approval. $\"\"$

\n4b. Payment successful
\nBuyer will receive notification when a buyer has made an offline payment and you have Approved the cart’s payment.
\n

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4c. Payment failed

Buyer will receive notification when a buyer has made an offline payment and you have Rejected the cart’s payment.
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\n4d. Shipping

Buyer will receive notification when you update their cart from paid order’s status to Shipping. $\"\"$
\n4e. Delivered

Buyer will receive notification when you update their cart status to Delivered. $\"\"$
\n
\n4f. Delivery failed
\nBuyer will receive notification when you update their cart status to Delivery Failed. $\"\"$

\n","protected":false},"excerpt":{"rendered":"

This feature enables you to send customizable notifications via Facebook Messenger to buyers, including: Welcome Messages Add Product to Cart Checkout Reminders Order Status Updates To get started, navigate to “Advanced” and go to “Messages Management”. Welcome Message When a new buyer comments on your post, they will automatically receive a welcome message. You have… Continue reading Message Center (Messages Template)

Set Checkout Amount

Click on payment method area, to expand
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There will be 2 (two) checkout conditions you can select on the dropdown:

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1a. Subtotal greater than – The Total Product amount (excluding shipping fee, bundle deals, discount, buyer credit etc)

1b. Total greater than – The charge to the buyer (including shipping fee, bundle deals, discount, buyer credit etc). This amount does not include the Buyer Payment Fee that is transferred to them.

2. Set up Service Charge

You may choose to reduce your costs by sharing the partial or full transaction fees with the buyer. There are 2 types of Service Charge to select from:

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2a. Transfer Full Fee

2b. Percentage Amount

View your remaining balance charge in the “Merchant Transaction Fee” section. This Service Charge will display to buyers in the Transaction Details depending on the payment method they select.

\n","protected":false},"excerpt":{"rendered":"

Set Checkout Amount Click on payment method area, to expand There will be 2 (two) checkout conditions you can select on the dropdown: 1a. Subtotal greater than – The Total Product amount (excluding shipping fee, bundle deals, discount, buyer credit etc) 1b. Total greater than – The charge to the buyer (including shipping fee, bundle… Continue reading Configuring PayUp Settings

\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"cybocfi_hide_featured_image":""},"help_categories":[35],"featured_image":null,"acf":[],"yoast_head":"\nConfiguring PayUp Settings - Upmesh\n\n\n\n\n\n\n\n\n\n\n\t\n\n","yoast_head_json":{"title":"Configuring PayUp Settings - Upmesh","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Configuring PayUp Settings - Upmesh","og_description":"Set Checkout Amount Click on payment method area, to expand There will be 2 (two) checkout conditions you can select on the dropdown: 1a. Subtotal greater than – The Total Product amount (excluding shipping fee, bundle deals, discount, buyer credit etc) 1b. Total greater than – The charge to the buyer (including shipping fee, bundle… Continue reading Configuring PayUp Settings","og_url":"https://wordpress.upmesh.io/help_articles/configuring-payup-settings/","og_site_name":"Upmesh","og_image":[{"url":"http://wordpress.upmesh.io/wp-content/uploads/2023/11/payup.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https://schema.org","@graph":[{"@type":"WebSite","@id":"https://wordpress.upmesh.io/#website","url":"https://wordpress.upmesh.io/","name":"Upmesh","description":"World’s First Live Selling System that works on both Facebook Live and Instagram Live","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://wordpress.upmesh.io/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","inLanguage":"en-US","@id":"https://wordpress.upmesh.io/help_articles/configuring-payup-settings/#primaryimage","url":"https://wordpress.upmesh.io/wp-content/uploads/2023/11/payup.png","contentUrl":"https://wordpress.upmesh.io/wp-content/uploads/2023/11/payup.png","width":532,"height":477},{"@type":"WebPage","@id":"https://wordpress.upmesh.io/help_articles/configuring-payup-settings/#webpage","url":"https://wordpress.upmesh.io/help_articles/configuring-payup-settings/","name":"Configuring PayUp Settings - Upmesh","isPartOf":{"@id":"https://wordpress.upmesh.io/#website"},"primaryImageOfPage":{"@id":"https://wordpress.upmesh.io/help_articles/configuring-payup-settings/#primaryimage"},"datePublished":"2023-11-07T13:54:08+00:00","dateModified":"2023-11-07T13:54:08+00:00","breadcrumb":{"@id":"https://wordpress.upmesh.io/help_articles/configuring-payup-settings/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https://wordpress.upmesh.io/help_articles/configuring-payup-settings/"]}]},{"@type":"BreadcrumbList","@id":"https://wordpress.upmesh.io/help_articles/configuring-payup-settings/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://wordpress.upmesh.io/"},{"@type":"ListItem","position":2,"name":"Configuring PayUp Settings"}]}]}},"_links":{"self":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_articles/1345"}],"collection":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_articles"}],"about":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/types/help_articles"}],"author":[{"embeddable":true,"href":"https://wordpress.upmesh.io/wp-json/wp/v2/users/2"}],"wp:attachment":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/media?parent=1345"}],"wp:term":[{"taxonomy":"help_categories","embeddable":true,"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_categories?post=1345"}],"curies":[{"name":"wp","href":"https://api.w.org/{rel}","templated":true}]}},{"id":1333,"date":"2023-11-07T13:20:29","date_gmt":"2023-11-07T13:20:29","guid":{"rendered":"https://wordpress.upmesh.io/?post_type=help_articles&p=1333"},"modified":"2023-11-07T13:20:29","modified_gmt":"2023-11-07T13:20:29","slug":"verifying-your-identity","status":"publish","type":"help_articles","link":"https://wordpress.upmesh.io/help_articles/verifying-your-identity/","title":{"rendered":"Verifying Your Identity"},"content":{"rendered":"

To be eligible for PayUp, verify your identity first:

Click on “Verify Now” $\"\"$
Redirect to KYB form
Once your PayUp application has been approved, you will view the following Success Banner.
Activate and Configure your preferred PayUp methods (All PayUp payment method toggles are deactivated by default)\n
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However, if your application has been rejected, you will view the following rejection message. Please reach out to support@upmesh.io for more details or click “Resubmit” your application.
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\n

\n","protected":false},"excerpt":{"rendered":"

To be eligible for PayUp, verify your identity first: Click on “Verify Now” Redirect to KYB form Once your PayUp application has been approved, you will view the following Success Banner. Activate and Configure your preferred PayUp methods (All PayUp payment method toggles are deactivated by default) However, if your application has been rejected, you… Continue reading Verifying Your Identity

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When you capture a payment for an order, you will be charged a payment fee to cover the cost of processing the payment. This fee depends on the payment method you have enabled and the buyer has selected.

Here’s a list of Payment Methods PayUp supports and rates:

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\n","protected":false},"excerpt":{"rendered":"

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Step 1. Go to Product Management > click “Mass-Create”

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Step 2. Download the Template & Prepare your data

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2a. Enter Product Information in the template

Note: Please do not delete any columns in the template. You may hide irrelevant columns.

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Product Name – Rows with the same product name will be considered as variations of the same product. Keep the product name concise (suggested characters less than 50).
Product Description – A short blurb with additional information.
Selling Code – Assign a unique selling code to each product. Customers will use this code during the live stream to make an order (character limit: 20).
Price – Provide the retail price in the local currency, and ensure it’s a positive number.
Stock – Fill in the available stock quantity for customers to purchase.

2b. Add variations (Optional)

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If a product has variations such as different colours or sizes, use the same “Product Name” for all product variations. Define your variations with the following information.

Variation 1 Value – Variation Option value (e.g. Blue, Red)
Variation 2 Value – Variation Option value (e.g. S, M, L)
Variation Types – Input the “Variation 1 Type”, “Variation 2 Type” in the column
Variant Image – Image URL for each Variant

A product can have up to 2 Variation values and 30 Variation Values per type.

2c. Add Advanced Information for inventory and profit tracking (Optional)

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Purchase Limit – Maximum number of products a customer can buy per post. Example: If you set the maximum quantity as 1, customers can only add +1 to their cart during 1 live session.
Cost Price – Original price of your product.
SKU – Stock Keeping Unit for your reference.
Product Images – You can upload up to 3 Product Images per product that are displayed in the Catalogue.
Category – Field with a categorization list.
Product Dimensions – Parcel Weight, Length, Width and Height in cm

Step 3. Upload the file

Drag and drop your saved Excel file or click on “Upload” to browse and select your file
Click “Proceed” to initiate the file upload process

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Step 4. Create Products Result

If the file has been uploaded successfully, you will receive a success message confirming the creation of your products.
If the product mass-create fails, you will receive an error message identifying the rows that do not meet the validation criteria for upload. Please fix the errors according to the required format and re-upload the file.

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Note: Occasionally, if the Excel file you upload contains “ghost” data (when you have filled in and deleted data within a cell), the system will reject the file even if all fields are correct. In this case, please delete the rows with “ghost” data and re-upload the file.

\n","protected":false},"excerpt":{"rendered":"

Step 1. Go to Product Management > click “Mass-Create” Step 2. Download the Template & Prepare your data 2a. Enter Product Information in the template Note: Please do not delete any columns in the template. You may hide irrelevant columns. Product Name – Rows with the same product name will be considered as variations of… Continue reading Mass-creating Products (NEW!)

\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"cybocfi_hide_featured_image":""},"help_categories":[33],"featured_image":null,"acf":[],"yoast_head":"\nMass-creating Products (NEW!) - Upmesh\n\n\n\n\n\n\n\n\n\n\n\n\t\n\n","yoast_head_json":{"title":"Mass-creating Products (NEW!) - Upmesh","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Mass-creating Products (NEW!) - Upmesh","og_description":"Step 1. Go to Product Management > click “Mass-Create” Step 2. Download the Template & Prepare your data 2a. Enter Product Information in the template Note: Please do not delete any columns in the template. You may hide irrelevant columns. Product Name – Rows with the same product name will be considered as variations of… Continue reading Mass-creating Products (NEW!)","og_url":"https://wordpress.upmesh.io/help_articles/mass-creating-products/","og_site_name":"Upmesh","article_modified_time":"2023-11-08T08:08:25+00:00","og_image":[{"url":"http://wordpress.upmesh.io/wp-content/uploads/2023/08/Screen-Shot-2023-11-08-at-15.38.23-1.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https://schema.org","@graph":[{"@type":"WebSite","@id":"https://wordpress.upmesh.io/#website","url":"https://wordpress.upmesh.io/","name":"Upmesh","description":"World’s First Live Selling System that works on both Facebook Live and Instagram Live","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://wordpress.upmesh.io/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","inLanguage":"en-US","@id":"https://wordpress.upmesh.io/help_articles/mass-creating-products/#primaryimage","url":"https://wordpress.upmesh.io/wp-content/uploads/2023/08/Screen-Shot-2023-11-08-at-15.38.23-1.png","contentUrl":"https://wordpress.upmesh.io/wp-content/uploads/2023/08/Screen-Shot-2023-11-08-at-15.38.23-1.png","width":2834,"height":678},{"@type":"WebPage","@id":"https://wordpress.upmesh.io/help_articles/mass-creating-products/#webpage","url":"https://wordpress.upmesh.io/help_articles/mass-creating-products/","name":"Mass-creating Products (NEW!) - Upmesh","isPartOf":{"@id":"https://wordpress.upmesh.io/#website"},"primaryImageOfPage":{"@id":"https://wordpress.upmesh.io/help_articles/mass-creating-products/#primaryimage"},"datePublished":"2023-08-01T06:56:34+00:00","dateModified":"2023-11-08T08:08:25+00:00","breadcrumb":{"@id":"https://wordpress.upmesh.io/help_articles/mass-creating-products/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https://wordpress.upmesh.io/help_articles/mass-creating-products/"]}]},{"@type":"BreadcrumbList","@id":"https://wordpress.upmesh.io/help_articles/mass-creating-products/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://wordpress.upmesh.io/"},{"@type":"ListItem","position":2,"name":"Mass-creating Products (NEW!)"}]}]}},"_links":{"self":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_articles/1198"}],"collection":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_articles"}],"about":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/types/help_articles"}],"author":[{"embeddable":true,"href":"https://wordpress.upmesh.io/wp-json/wp/v2/users/2"}],"wp:attachment":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/media?parent=1198"}],"wp:term":[{"taxonomy":"help_categories","embeddable":true,"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_categories?post=1198"}],"curies":[{"name":"wp","href":"https://api.w.org/{rel}","templated":true}]}},{"id":1193,"date":"2023-08-01T06:25:52","date_gmt":"2023-08-01T06:25:52","guid":{"rendered":"https://wordpress.upmesh.io/?post_type=help_articles&p=1193"},"modified":"2023-11-08T07:22:21","modified_gmt":"2023-11-08T07:22:21","slug":"editing-a-product","status":"publish","type":"help_articles","link":"https://wordpress.upmesh.io/help_articles/editing-a-product/","title":{"rendered":"Editing a Product"},"content":{"rendered":"

In the Products, go to “Actions” to edit, duplicate or delete your product details.

$\"\"$

Step 1. To edit the product information, click the pencil icon in the “Action” column at the right of the product entry (red arrow). If you want to edit product stock, click on the pencil icon in the “Stock Quantity” column (blue arrow).

$\"\"$

Step 2. Click the pencil icon under “Action” to navigate to the edit product page. Please make sure to click the “Save” button to apply changes.

$\"\"$

Please note:

Variations are now available for two types. It cannot be added anymore once a product has been created with 2 variations type.
Selling Code cannot be changed once a product has been created.

\n","protected":false},"excerpt":{"rendered":"

In the Products, go to “Actions” to edit, duplicate or delete your product details. Step 1. To edit the product information, click the pencil icon in the “Action” column at the right of the product entry (red arrow). If you want to edit product stock, click on the pencil icon in the “Stock Quantity”… Continue reading Editing a Product

\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"cybocfi_hide_featured_image":""},"help_categories":[33],"featured_image":null,"acf":[],"yoast_head":"\nEditing a Product - Upmesh\n\n\n\n\n\n\n\n\n\n\n\n\t\n\n","yoast_head_json":{"title":"Editing a Product - Upmesh","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Editing a Product - Upmesh","og_description":"In the Products, go to “Actions” to edit, duplicate or delete your product details. Step 1. To edit the product information, click the pencil icon in the “Action” column at the right of the product entry (red arrow). If you want to edit product stock, click on the pencil icon in the “Stock Quantity”… Continue reading Editing a Product","og_url":"https://wordpress.upmesh.io/help_articles/editing-a-product/","og_site_name":"Upmesh","article_modified_time":"2023-11-08T07:22:21+00:00","og_image":[{"url":"http://wordpress.upmesh.io/wp-content/uploads/2023/08/Screen-Shot-2023-11-08-at-15.04.30-4.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https://schema.org","@graph":[{"@type":"WebSite","@id":"https://wordpress.upmesh.io/#website","url":"https://wordpress.upmesh.io/","name":"Upmesh","description":"World’s First Live Selling System that works on both Facebook Live and Instagram Live","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://wordpress.upmesh.io/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","inLanguage":"en-US","@id":"https://wordpress.upmesh.io/help_articles/editing-a-product/#primaryimage","url":"https://wordpress.upmesh.io/wp-content/uploads/2023/08/Screen-Shot-2023-11-08-at-15.04.30-4.png","contentUrl":"https://wordpress.upmesh.io/wp-content/uploads/2023/08/Screen-Shot-2023-11-08-at-15.04.30-4.png","width":2821,"height":697},{"@type":"WebPage","@id":"https://wordpress.upmesh.io/help_articles/editing-a-product/#webpage","url":"https://wordpress.upmesh.io/help_articles/editing-a-product/","name":"Editing a Product - Upmesh","isPartOf":{"@id":"https://wordpress.upmesh.io/#website"},"primaryImageOfPage":{"@id":"https://wordpress.upmesh.io/help_articles/editing-a-product/#primaryimage"},"datePublished":"2023-08-01T06:25:52+00:00","dateModified":"2023-11-08T07:22:21+00:00","breadcrumb":{"@id":"https://wordpress.upmesh.io/help_articles/editing-a-product/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https://wordpress.upmesh.io/help_articles/editing-a-product/"]}]},{"@type":"BreadcrumbList","@id":"https://wordpress.upmesh.io/help_articles/editing-a-product/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://wordpress.upmesh.io/"},{"@type":"ListItem","position":2,"name":"Editing a Product"}]}]}},"_links":{"self":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_articles/1193"}],"collection":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_articles"}],"about":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/types/help_articles"}],"author":[{"embeddable":true,"href":"https://wordpress.upmesh.io/wp-json/wp/v2/users/2"}],"wp:attachment":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/media?parent=1193"}],"wp:term":[{"taxonomy":"help_categories","embeddable":true,"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_categories?post=1193"}],"curies":[{"name":"wp","href":"https://api.w.org/{rel}","templated":true}]}},{"id":1166,"date":"2023-07-31T09:45:41","date_gmt":"2023-07-31T09:45:41","guid":{"rendered":"https://wordpress.upmesh.io/?post_type=help_articles&p=1166"},"modified":"2023-08-03T04:31:41","modified_gmt":"2023-08-03T04:31:41","slug":"adding-product-variations","status":"publish","type":"help_articles","link":"https://wordpress.upmesh.io/help_articles/adding-product-variations/","title":{"rendered":"Adding Product Variations (NEW!)"},"content":{"rendered":"

If your product comes in different options such as sizes, colors and styles, you may add variations to the products.

Key Terms:

Variation – The type of Variation the product has (e.g. Colour and Size)
Variation Option Value – The Variation value (e.g. Blue, Green, Yellow or S, M, L)
Variant – Each combination of variations is considered a Variant (Blue S, Blue M, Blue L)

Step 1. Add Product Details as in Create New Product

*Product Name – All variants for a product should have the same Product Name
Product Description – All variants for a product will have the same Product Description
Product Image – The Master Image to be displayed on the Product Management table

$\"\"$

Step 2. Click on “+Add Variations” box

$\"\"$

Step 3. Add the product variation details

Variations – Select a Variation Type from the dropdown or enter your own Variation
Variation Option Values – Use a comma “,” or enter key to separate each option
As you add new Variations and Variation values, the Variants will be displayed in a variation table below:

$\"\"$

Step 4. Add the product and selling details for each variant

Product Image – Each variant can have an image
*Selling Price – Can be set different for each variant
*Stock Quantity – Can be set differently for each variant
Purchase Limit – Maximum number of product that customer can buy per post. Example: If you set the maximum quantity as 1, customers will only be able to add +1 to their cart during 1 live session.
Selling Code* – each variant must have its own code for customer to bid

To edit the details after all options appear, type in each box. If details are all the same, fill-in the first row then click on “Apply to All”.

$\"\"$

Step 5. Click the “Create” button to generate the product. View in Product Management and click on the “+” icon on the left side of that product. It will expand and show all the variants of the product

$\"\"$ $\"\"$

\n","protected":false},"excerpt":{"rendered":"

If your product comes in different options such as sizes, colors and styles, you may add variations to the products. Key Terms: Variation – The type of Variation the product has (e.g. Colour and Size) Variation Option Value – The Variation value (e.g. Blue, Green, Yellow or S, M, L) Variant – Each combination of… Continue reading Adding Product Variations (NEW!)

\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"cybocfi_hide_featured_image":""},"help_categories":[33],"featured_image":null,"acf":[],"yoast_head":"\nAdding Product Variations (NEW!) - Upmesh\n\n\n\n\n\n\n\n\n\n\n\n\t\n\n","yoast_head_json":{"title":"Adding Product Variations (NEW!) - Upmesh","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Adding Product Variations (NEW!) - Upmesh","og_description":"If your product comes in different options such as sizes, colors and styles, you may add variations to the products. Key Terms: Variation – The type of Variation the product has (e.g. Colour and Size) Variation Option Value – The Variation value (e.g. Blue, Green, Yellow or S, M, L) Variant – Each combination of… Continue reading Adding Product Variations (NEW!)","og_url":"https://wordpress.upmesh.io/help_articles/adding-product-variations/","og_site_name":"Upmesh","article_modified_time":"2023-08-03T04:31:41+00:00","og_image":[{"url":"http://wordpress.upmesh.io/wp-content/uploads/2023/07/PM-2.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https://schema.org","@graph":[{"@type":"WebSite","@id":"https://wordpress.upmesh.io/#website","url":"https://wordpress.upmesh.io/","name":"Upmesh","description":"World’s First Live Selling System that works on both Facebook Live and Instagram Live","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://wordpress.upmesh.io/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","inLanguage":"en-US","@id":"https://wordpress.upmesh.io/help_articles/adding-product-variations/#primaryimage","url":"https://wordpress.upmesh.io/wp-content/uploads/2023/07/PM-2.png","contentUrl":"https://wordpress.upmesh.io/wp-content/uploads/2023/07/PM-2.png","width":1117,"height":598},{"@type":"WebPage","@id":"https://wordpress.upmesh.io/help_articles/adding-product-variations/#webpage","url":"https://wordpress.upmesh.io/help_articles/adding-product-variations/","name":"Adding Product Variations (NEW!) - Upmesh","isPartOf":{"@id":"https://wordpress.upmesh.io/#website"},"primaryImageOfPage":{"@id":"https://wordpress.upmesh.io/help_articles/adding-product-variations/#primaryimage"},"datePublished":"2023-07-31T09:45:41+00:00","dateModified":"2023-08-03T04:31:41+00:00","breadcrumb":{"@id":"https://wordpress.upmesh.io/help_articles/adding-product-variations/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https://wordpress.upmesh.io/help_articles/adding-product-variations/"]}]},{"@type":"BreadcrumbList","@id":"https://wordpress.upmesh.io/help_articles/adding-product-variations/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://wordpress.upmesh.io/"},{"@type":"ListItem","position":2,"name":"Adding Product Variations (NEW!)"}]}]}},"_links":{"self":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_articles/1166"}],"collection":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_articles"}],"about":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/types/help_articles"}],"author":[{"embeddable":true,"href":"https://wordpress.upmesh.io/wp-json/wp/v2/users/2"}],"wp:attachment":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/media?parent=1166"}],"wp:term":[{"taxonomy":"help_categories","embeddable":true,"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_categories?post=1166"}],"curies":[{"name":"wp","href":"https://api.w.org/{rel}","templated":true}]}},{"id":1164,"date":"2023-07-31T09:20:42","date_gmt":"2023-07-31T09:20:42","guid":{"rendered":"https://wordpress.upmesh.io/?post_type=help_articles&p=1164"},"modified":"2023-11-07T11:54:51","modified_gmt":"2023-11-07T11:54:51","slug":"creating-a-new-product","status":"publish","type":"help_articles","link":"https://wordpress.upmesh.io/help_articles/creating-a-new-product/","title":{"rendered":"Creating a New Product"},"content":{"rendered":"

This step is for merchants to create new products in the dashboard. There are two ways of creating products:

Create Product Directly from the Dashboard
Create Products using Mass-Create Feature.

Create Product Directly from the Dashboard

Step 1. Go to Product Management > All Products > Click “Create New Product”

$\"\"$

Step 2. Fill in your product details

There are 2 options you can choose on product creation, which are “No Variation” & “With Variation”

$\"\"$

2a. Product with No Variation

If you choose to create product with “No variation” the display will be like this:

$\"\"$

2a. Input Product Information:

Product name* – The product name displayed to your buyers during checkout

Selling code* – A unique keyword for each product that buyers input to add to cart. Please keep it short

Price* – Price of item reflected in cart

Remaining Stock* – Total number of available items for purchase

Description – A short blurb with additional information

Images – Master Image for the product

This is how the product looks like once created under product management:

$\"\"$

2b. Product With Variation

If you choose “With Variation” will be displayed like this:

$\"\"$

2b. 1 Input General Information

Product Name – All variants for a product should have the same Product Name

Product Description – All variants for a product will have the same Product Description

Product Image – The Master Image to be displayed on the Product Management table

2b. 2 Select variations

Click on “Add Variation” button

$\"\"$

Fill in the Variations : such as Color, Sizes, and so on.

$\"\"$

Fill in Options: such as Blue, Red, White or Small, Medium, Large etc.

$\"\"$

2b.3. Add Advanced Information (Optional)

You can add Advanced Information for inventory and profit tracking.

$\"\"$

SKU – Stock Keeping Unit for your reference

Cost Price – Original price of your product

Purchase Limit – Maximum number of products that customers can buy per post.

Category – Field with a categorization list.

Product Weight

Product Dimension

Step 3. Click “Create” button to generate the product and view in Product Management

$\"\"$

This is how the product looks like once created under product management:

$\"\"$

\n","protected":false},"excerpt":{"rendered":"

This step is for merchants to create new products in the dashboard. There are two ways of creating products: Create Product Directly from the Dashboard Create Products using Mass-Create Feature. Create Product Directly from the Dashboard Step 1. Go to Product Management > All Products > Click “Create New Product” Step 2. Fill in… Continue reading Creating a New Product

\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"cybocfi_hide_featured_image":""},"help_categories":[33],"featured_image":null,"acf":[],"yoast_head":"\nCreating a New Product - Upmesh\n\n\n\n\n\n\n\n\n\n\n\n\t\n\n","yoast_head_json":{"title":"Creating a New Product - Upmesh","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Creating a New Product - Upmesh","og_description":"This step is for merchants to create new products in the dashboard. There are two ways of creating products: Create Product Directly from the Dashboard Create Products using Mass-Create Feature. Create Product Directly from the Dashboard Step 1. Go to Product Management > All Products > Click “Create New Product” Step 2. Fill in… Continue reading Creating a New Product","og_url":"https://wordpress.upmesh.io/help_articles/creating-a-new-product/","og_site_name":"Upmesh","article_modified_time":"2023-11-07T11:54:51+00:00","og_image":[{"url":"http://wordpress.upmesh.io/wp-content/uploads/2023/07/Screen-Shot-2023-11-07-at-18.57.07.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https://schema.org","@graph":[{"@type":"WebSite","@id":"https://wordpress.upmesh.io/#website","url":"https://wordpress.upmesh.io/","name":"Upmesh","description":"World’s First Live Selling System that works on both Facebook Live and Instagram Live","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://wordpress.upmesh.io/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","inLanguage":"en-US","@id":"https://wordpress.upmesh.io/help_articles/creating-a-new-product/#primaryimage","url":"https://wordpress.upmesh.io/wp-content/uploads/2023/07/Screen-Shot-2023-11-07-at-18.57.07.png","contentUrl":"https://wordpress.upmesh.io/wp-content/uploads/2023/07/Screen-Shot-2023-11-07-at-18.57.07.png","width":2833,"height":838},{"@type":"WebPage","@id":"https://wordpress.upmesh.io/help_articles/creating-a-new-product/#webpage","url":"https://wordpress.upmesh.io/help_articles/creating-a-new-product/","name":"Creating a New Product - Upmesh","isPartOf":{"@id":"https://wordpress.upmesh.io/#website"},"primaryImageOfPage":{"@id":"https://wordpress.upmesh.io/help_articles/creating-a-new-product/#primaryimage"},"datePublished":"2023-07-31T09:20:42+00:00","dateModified":"2023-11-07T11:54:51+00:00","breadcrumb":{"@id":"https://wordpress.upmesh.io/help_articles/creating-a-new-product/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https://wordpress.upmesh.io/help_articles/creating-a-new-product/"]}]},{"@type":"BreadcrumbList","@id":"https://wordpress.upmesh.io/help_articles/creating-a-new-product/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://wordpress.upmesh.io/"},{"@type":"ListItem","position":2,"name":"Creating a New Product"}]}]}},"_links":{"self":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_articles/1164"}],"collection":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_articles"}],"about":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/types/help_articles"}],"author":[{"embeddable":true,"href":"https://wordpress.upmesh.io/wp-json/wp/v2/users/2"}],"wp:attachment":[{"href":"https://wordpress.upmesh.io/wp-json/wp/v2/media?parent=1164"}],"wp:term":[{"taxonomy":"help_categories","embeddable":true,"href":"https://wordpress.upmesh.io/wp-json/wp/v2/help_categories?post=1164"}],"curies":[{"name":"wp","href":"https://api.w.org/{rel}","templated":true}]}},{"id":1121,"date":"2023-04-14T07:54:41","date_gmt":"2023-04-14T07:54:41","guid":{"rendered":"https://wordpress.upmesh.io/?post_type=help_articles&p=1121"},"modified":"2023-11-07T12:48:50","modified_gmt":"2023-11-07T12:48:50","slug":"bundle-deal","status":"publish","type":"help_articles","link":"https://wordpress.upmesh.io/help_articles/bundle-deal/","title":{"rendered":"(Optional) Feature : Bundle Deal"},"content":{"rendered":"

A bundle deal encourages bulk purchases by offering better prices when customers buy a specific quantity or multiple items from a product list.

There are 3 types of bundle deals available

1. % Discount

\n
- In this bundle deal, customers receive a discount based on a percentage of the total price when they purchase a bundle of products.
\n

2. Fixed amount

\n
- A fixed amount bundle offers customers a specific amount of discount when they purchase a bundle of products, regardless of the individual item’s prices.
\n

3. Bundle price

\n
- In the bundle price deal, customers can purchase a combination of products at a set with a lower price.
\n

This guide is for creating Bundle Deals in the ‘Discounts’ section.

$\"\"$

Step 1. Go to Discounts > Select Bundle Deals > Click ‘Create Bundle Deal’

$\"\"$

Step 2. Fill in your bundle deal details.

$\"\"$

2a. Input the General Information

*Bundle Name – A bundle name that contains a discount on a group of products.
*Bundle Deal Type

\n
1. % OFF (Percentage Discount)
\n

– This type of deal offers a discount based on a percentage of the total purchase quantity from the selected products.

Example: Buy any 2 items and get 5% OFF

$\"\"$

2. Fixed Amount

– A fixed amount bundle deal provides a specific amount of discount based on the total purchase quantity from the selected products.

Example: Buy any 2 items and get S$3 OFF

$\"\"$

3. Bundle Price

– With bundle price, customers purchase a combination of products at a set, reduced price. This encourages customers to buy multiple item together.

Example: Buy any 3 items at S$40

$\"\"$

Note: You can add a maximum of 5 tiers to any of the bundle deal types.

$\"\"$

Usage Limit Per Buyer – Number of times customers can get this bundle deal. This is based on the Facebook account the customer commented on.
*Active Time\n
- Start Time – By default – mm/dd/yy hh:mm = current date and time. You can choose your bundle deal start date and time.
- End Time – By default – mm/dd/yy hh:mm = current date and time + 1 month. You can choose your bundle deal end date and time.
\n

Never expires

\n
- When the box is checked, it will only show the start time and the bundle deal will not expire.
- When the box is unchecked, it will show the start time and end time.
\n

$\"\"$

2b. Select Applicable Products

Add Product – Search the product based on the product name, selling code, shipping group, or product group to add to this bundle deal.

Select the product and click Confirm.

$\"\"$

There are 2 buttons available when the table has at least 1 product.

Mass Remove – The button is disabled by default. Select the applicable products to mass remove if required.
Add Product – The button is always enabled. Click the button to add additional products if required.

$\"\"$

Step 3. Click the ‘Create’ button to generate the bundle deal and view it in Event Management.

$\"\"$

Once created, your bundle deal will look like this in Event Management.

$\"\"$

Note: Status of Bundle Deal

Active – If the start time = or > current time, the status of the bundle deal is ‘Active’.
Schedule – If the start time > current time, the status of the bundle deal is ‘Scheduled’. When it comes to the start time, the status will be changed from ‘Scheduled’ to ‘Active’
Expired – When the bundle comes to the end time, the status will change to ‘Expired’.

$\"\"$

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